Privacy policy

Last updated: 9 November 2026

Dutch Bay ("we", "us") sells frozen Sri Lankan lamprais online through this website, which is powered by Shopify. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using this website or placing an order, you acknowledge that you have read this policy.

Our commitment

  • We use your personal information to process, deliver and support your orders.
  • We send you marketing emails only if you have given your consent, and you can unsubscribe at any time.
  • We do not sell your personal information, and we do not share it with other businesses for their own marketing or advertising.

Personal information we collect

  • Contact and delivery details: your name, delivery and billing address, phone number and email address.
  • Order details: the products you order, your chosen delivery date, any order notes, and your order history, including cancellations and refunds.
  • Account details: if you create an account, your login details and preferences.
  • Communications: anything you send us by email, phone, WhatsApp or our contact form.
  • Device and usage information: information collected automatically through cookies and similar technologies when you use the website, such as your browser type, IP address and the pages you visit. We use this to keep the website working, secure and easy to use.

Your payment card details are entered directly into Shopify's secure checkout and processed by our payment providers. Dutch Bay does not see or store your full card number.

How we use your personal information

  • To fulfil your order: to process payment, prepare your order, deliver it on the Saturday you choose, and send you order confirmations, delivery updates, cancellations and refunds.
  • To support you: to answer your questions and resolve any issues with your order.
  • Marketing, only with your consent: if you tick the box to receive emails from us (for example at checkout or when registering your interest), we may send you news, new products and offers. We will not send you marketing emails without your consent.
  • Security and legal obligations: to prevent fraud, keep our website secure, and meet our legal, tax and accounting obligations.

Who we share it with

We share personal information only with the service providers that help us run our store and deliver your order, and only as needed for that purpose. These include Shopify and our payment providers, the apps we use to manage delivery dates and orders, and our delivery partner, who receives your name, delivery address and phone number to deliver your order. We may also disclose information where the law requires it.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the store in order to provide and improve its services. Information you submit may be transmitted to and stored by Shopify and its service providers in countries other than Australia. To help protect and improve our store, we use certain Shopify features that draw on your interactions with our store, other merchants and Shopify; in those cases Shopify is responsible for that processing. To learn more, see the Shopify Consumer Privacy Policy, and you can exercise rights over Shopify's use of your information through the Shopify Privacy Portal.

Unsubscribing from marketing emails

Every marketing email we send includes an unsubscribe link. One click removes you from our marketing list, at no cost and without needing to log in. You can also ask us to unsubscribe you by emailing orders@dutchbay.com.au. We act on every unsubscribe request within five working days. After you unsubscribe, we will still send emails about any orders you place, such as confirmations and delivery updates.

Security and how long we keep your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of transmission or storage is completely secure, so please do not send sensitive information to us by email. We keep your information only for as long as we need it for the purposes above, including to meet our legal, tax and accounting obligations.

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email us at orders@dutchbay.com.au. We may need to verify your identity before acting on your request, and we will respond within a reasonable time.

Children

Our website is not intended for children, and we do not knowingly collect personal information from children.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at orders@dutchbay.com.au and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Dutch Bay
PO Box 872, Stanhope Gardens NSW 2768
Email: orders@dutchbay.com.au
Phone or WhatsApp: 0404 506 561