Refund policy

Last updated: 9 November 2026

Our lamprais are made to order and delivered frozen, so we handle cancellations and refunds as follows.

Cancelling your order

You can cancel your order from your order page within 48 hours of placing it, and we will refund you in full to your original payment method.

After 48 hours, your order may already be in preparation. Please contact us at orders@dutchbay.com.au and we will let you know what we can do.

Refund timing

Card refunds (including Apple Pay, Google Pay and Shop Pay) can take up to 10 business days to appear on your statement, depending on your bank. If you paid with PayPal, any amount paid from your PayPal balance is returned the same day, while refunds to a card through PayPal can take up to 30 days, depending on your card provider.

Returns

Because our products are perishable frozen food, we cannot accept returns once an order has been delivered, unless there is a problem with it.

If there is a problem with your order

If your order arrives damaged, thawed, incorrect or missing items, please contact us at orders@dutchbay.com.au or WhatsApp 0404 506 561 on the day of delivery, with your order number and a photo. We will arrange a replacement or a refund.

Nothing in this policy limits your rights under the Australian Consumer Law.

Contact us

Dutch Bay
PO Box 872, Stanhope Gardens NSW 2768
Email: orders@dutchbay.com.au
Phone or WhatsApp: 0404 506 561